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Sticking to Fundamentals in Times of Crisis

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Tags: Market News & Trends, Home Buying & Selling, Digital Advantage

Every business has a set of fundamental values that shape who they are, what they do, and how they are perceived in the market among the competitor and the consumer. So it makes sense that businesses who hold fundamental values that allow them to be adaptable and resilient are those who survive in times of crisis.

No one could have predicted the COVID-19 pandemic would do what it has done to our country, but that doesn’t mean we weren’t prepared for it. As we find ourselves needing to complete most functions from home, Wyndham Capital Mortgage's value is unmatched for borrowers.

Intuitive thinking and proactive planning not only allow us to offer next-generation home lending services on a digital platform but prove that our unwavering fundamental values make us adaptable, resilient and ready for what lies ahead.

Be Forward Thinking

The ability for Wyndham Capital Mortgage to operate 100 percent digitally during a nationwide shutdown, and to carry on business mostly as usual wasn’t just a bout of luck, but a proactive approach that’s been years in the making.

Living in the digital age, it’s expected that if you want to be seen, you need to be online; after all, that’s where the consumer is! Wyndham Capital Mortgage has been in the home lending business for more than 19 years. In that time, we’ve funded more than $18 billion in loans, helped more than 68,000 customers, and watched the home buying process remain largely unchanged (hint: that’s not a good thing).

When you walk into a community bank you will go through the same pre-approval and loan process your parents and grandparents did. Go to the bank a few times, submit a lot of paperwork, wait days for a pre-approval, try to find a house (!) then go back to the bank a few more times to tie up loose ends before finally closing.

Wyndham Capital saw the benefit for both consumer and lender to have an intuitive digital platform where all of your home loan needs could be met in a time-sensitive manner. In a time where you can’t walk into a bank, aren’t you glad there’s a mortgage company home lender whose doors are always open? We have uniquely positioned ourselves to stay ahead of the curve with digitally-focused home lending services that allow us to concentrate on providing the convenience, service and value that makes us a leader in the home loan and mortgage industry.

Offer Amazing Products and Services

With years of experience comes a good deal of wisdom. You don’t want to waste your time, money or energy; and frankly, neither do we. That’s why we are proud to offer white-glove customer service and personalized home lending options to meet your exact needs. Whether you’re looking to buy a home or refinance a mortgage, we’re committed to giving you the best service and products available.

The lower operating costs associated with a digital home loan process go directly to the borrower in the form of competitive below-market rates, lower overall cost and no hidden fees, ever. Wyndham Capital Mortgage has taken the time to understand customer wants and needs and delivered an exceptional product that customers trust. The proof is in the numbers, which explains our 98 percent customer satisfaction rating.

Provide Outstanding Customer Service

Streamlining the loan process with blazing fast technology and expert guidance makes for a simple, stress-free way to buy a home regardless of what’s happening around us. From start to finish, you’ll find that a digital home lender offers more than a traditional bank ever could, and in less time. Through what we call the digital advantage, Wyndham Capital is able to provide an efficient loan process by utilizing robotics, digital platforms and artificial intelligence to get the job done.

Filling out our application and pre-approval replaces the need for a Loan Officer to reach out and gather data. Instead, you’re being contacted by a Wyndham Capital Mortgage Loan Officer equipped with the necessary information you’ve already provided to start your home loan verification. With robotics replacing menial tasks that take up too much time, Wyndham Capital Mortgage can streamline the loan application from application to e-close, beating the industry average by 60 percent!

Our modus operandi, consisting of forward-thinking, excellent products, and outstanding customer service are what make Wyndham Capital adaptable, resilient and a valuable asset to our customers. In times of prosperity and in times of crisis, you can count on Wyndham Capital Mortgage to have the digital tools and expertise necessary to lead you to the happy ending you deserve without any of the headaches you don’t.

Interested in learning more about how Wyndham Capital can help you achieve your home lending goals? Click here to get started!