My biggest accomplishment is watching some of my employees catapult their careers into new areas or jobs. Particularly, I love helping women which is why I started the Women of Wyndham (WOW) organization in 2017. WOW was built to empower women personally and professionally and give us all an opportunity to strengthen our relationships by networking with each other.
Risk and compliance are fun! Seriously. We abide by federal regulatory requirements, specific state requirements, and Government Sponsored Entities (GSE) guidelines. Think of it as a giant puzzle that you have to put together every day, all while ensuring that the complicated mortgage process is straightforward and easy to comprehend for our customers and our employees.
Most would expect me to pick integrity as the most important value, but it is my expectation that every employee always do the right thing for the customer and manage the risk to the organization. For me, passion stands out as the most important and the most fun.
Everything we do is truly about the customer. Many organizations claim that the customer is number 1, however at the end of the day it’s all about the bottom line. At Wyndham, it’s completely opposite. Every decision made, whether globally or at a transaction level, is made with the customer in mind to ensure we deliver a they have a best-in-class experience, meet their financial objectives, and protect their interests.
Kimberly Spain first began paving the way for her finance career by obtaining a BS in Finance by double majoring in Corporate Finance and Financial Services, along with a MBA in Finance. With 14 years of experience in the financial services industry, Kimberly is well versed in Internal Audit, Risk Management and Compliance. She has worked at organizations ranging from large international financial institutions to community banks, and non-bank mortgage originators/servicers. Throughout her career, Kimberly has built 3 internal audit and risk management functions, and 10 of her 14 years in the industry have been spent providing oversight to residential lending. She currently holds the CAMS (Certified Anti-Money Laundering Specialist) certification. Kimberly joined the Wyndham team in April of 2016 and since has been leading Risk Management, Third Party Oversight, Legal and Compliance, Quality Control, and management of all risk factors including operational, reputational, financial, market and credit.