Everybody wants processes that are faster, easier, more convenient and less expensive than the options previously available, right? Especially when making financial decisions such as a home loan or mortgage – decisions that are long-lasting and impactful. But up until recently, the mortgage industry has been slow to adapt to the digitally-driven landscape embraced by others, a shift that brings to the forefront updates that succeed in improving the borrower experience across the board.
In times when consumers go online to not only research but to begin the steps necessary to make a purchase decision, they’ve been slowed down by a need to wait on steps on the lender side, sometimes for days, before the proverbial ball can begin rolling again. These are waits unseen in other industries, and this pause is all but unaccepted across the consumer landscape. A digital shift is the norm today.
Digital home lending, the driving force behind what makes Wyndham Capital Mortgage a leading home mortgage company, has allowed for home lending to move away from long, drawn-out, complicated experiences. More people are getting their home loan in unprecedented time frames, which means more dream homes, better financial situations, and happier results - something everyone can get behind.
Wyndham Capital has long lived at the forefront of the digital home lending space, so we have a good idea about how borrowers are impacted by this change. Quite simply, borrowers are provided a better experience from start to finish when working toward a home loan or refinancing – and we mean it when we say from start to the finish. It begins with the online application process, allowing the consumer to begin their home loan journey whenever they want, wherever they want.
Say you've found your dream home. The one you just must have. With Wyndham Capital's automated pre-approval letters give you the power at your fingertips to make a property-specific offer with the click of a button.
Not to mention, once you're ready to sign on the dotted line and make it official, the digital advantage provides you with the ability to do so at your convenience - no more wasting an entire day going over paper after paper. Closing on a mortgage should be a happy time - and digital home lending keeps it that way.
There is often a concern when the word “digital” is included in a traditionally face-to-face situation. That with the shift away from human contact, the personal side is lost. That when robotics and AI are providing information at record speeds, there’s no more time for customer service. Wyndham Capital doesn’t believe that.
We know that being a digital home lender means that customer service must be even more of a priority. With these processes that take away many of the menial tasks for our loan officers, they are awarded more time to spend working with the borrower and focusing on providing best-in-class service.
Their time is no longer spent wading through papers and manually inputting information. Instead, it is spent with a laser-like focus on each customer, ensuring that the best possible outcome is achieved efficiently and effectively.
So digital home lending has shown to provide better convenience, speed and service. But it doesn’t stop there – borrowers save money when working with a digital home lender, too. What has traditionally been accepted in terms of rates and fees within the mortgage industry exist in part due to much of the process waste that came along with it. And, as has been the case so far, digital home lending improves the process and removes much of the waste. That’s why Wyndham Capital can offer below-market rates and no hidden fees – ever.
There’s a reason why many industries have made the leap to digitally-driven processes – the benefits to the consumer are great and impactful. Luckily for those looking to buy or refinance, Wyndham Capital has taken the home loan industry to this same place, bringing with it the benefits – from start to finish.
Interested in learning more about how Wyndham Capital can help you achieve your home lending goals?